Solve your payment issues
I cannot buy a Gold subscription
In this case, first check if you have managed to buy the subscription or not. If you do not have a receipt from the store, this might be because the store or maybe the bank have cancelled the payment. If that is the case, you can do the following:
- Reset the credit card linked to the store. You can modify the data in the store account settings.
- Change the credit card linked to the store. You can add a new card in the store account settings.
- Pay with PayPal. You can link a PayPal account to buy a GOLD subscription.
I have paid several times
If this is the case, make sure of it by checking it in the store or the bank app and contact with us immediately.
Gold subscription cancellation
Sometimes a GOLD subscription might not be active because it has been cancelled previously by an automatic or manual method. If this is the case, check the store to see if you bought it. Contact with us from the SWISH chat of from the web https://www.nbn23.com to solve the problem.